We just bought a new atlas and a used Passat for our son. There was no pressure from anyone at hawk to purchase they were very helpful and didn’t mind when we said we needed a couple of days. When we went back to purchase the vehicles Jose, mike and mike G were very easy to work with. I’ll definitely be praising hawk for their top notch customer service and will be going back to hawk for all of our vehicle needs. Thank you Jose, mike g and mike. Our son loves his Passat and we love the atlas.
I recently purchased a Jetta at HawkVW in Joliet and I couldn't be more pleased with how the sale went. My salesman was Jose G and he was very polite, helpful, and had a great attitude. I am so so pleased with how helpful he was, great salesman!
Mike Gonzales was the best sales rep I have ever dealt with. Very professional and made the new car purchase very enjoyable. in and out in under 3 hours. I highly recommend buying from Mike if you want a smooth and enjoyable new car buying.
This was hands down the best car buying experience I've ever had! My husband and I had been looking for a Red Atlas and after trying to work with 3 other dealers who only wanted to play games, Hawk was a breath of fresh air. I called and spoke to Sam who quickly let me know they had the vehicle in stock. Since I live in another state we had to do everything by email and phone but he had my trade appraised, all the paperwork arranged and emailed, and the deal completed within an hour. Picking up the car was even better. After we made the 7+ hour drive to the dealership from our hometown, we were immediately greeted by Andrew, who already had everything arranged. He pulled the car around and took us on a quick test drive so we could make sure everything was correct (which of course it was). Damian the general manager also made sure to introduce himself and really went out of his way to make it worth our while for the drive. When we returned from the test drive, Starr had all our paperwork ready (which matched exactly what Sam had sent me) and all we had to do was sign a few documents and we were on our way. They truly made us feel like old friends throughout the process and next time I am in the market for a VW, I will gladly make the trek back to Hawk!
My wife and I had been searching Cars.com nearly every day looking for a red VW Atlas. After reaching out to 3 other dealers who only wanted to play games I came across a red R-Line Atlas at Hawk. I called and spoke to Sam who quickly told me the car was available. Since I lived in another state, I sent pictures of my trade via email and Sam had a fair deal worked up for me within an hour. We then arranged for pick up a week later when we could make the 7+hour drive to the dealership. Let me just say that thanks to Sam, Andrew, Damian, and Starr it was completely worth our time to make this drive! When we arrived we were immediately greeted by Andrew who pulled the Atlas around and took us for a test drive so we could make sure everything was correct. The car was exactly as pictured and was washed, waxed, and detailed. When we got back to the dealership, Starr in finance had all our paperwork ready and everything was exactly the same as what Sam had sent me. We quickly got through signing the documents and in the meantime Andrew had pulled the Atlas into the service bay where it was warm (it was freezing outside) so he could give us a quick rundown of features and help us pair our phones. The whole experience couldn't have been better and each person we interacted with was professional and treated us like old friends. If we decide to buy another VW in the future, there is no doubt it will come from Hawk!
Was our first and last stop when we we're looking for a new 2018 Tiguan. Great folks to work with.
On 03/30/18 after communicating thru e-mails with Mike Gonzales I drove to Hawk VW check out VW that I was interested in.As promised by Mike car was waiting for a test drive.I liked how car looked but not it's performance,there was nothing wrong with the car ,but did not have enough power for me.Mike suggested to try different model jetta that they had,and boy was i surprised .Problem was that it was little more ?than I would spend on the car.Well Mike and Damian Gabrus crunched some numbers after I expresed where I need to be to drive away with new (certified) VW and sure enough hour later I was heading home in my VW jetta 1.4 sti ☺.I think I finally found honest dealership that won't rip your heart out but work with you and make sure you leave happy.Everyone at the front desk and in financing was helpful and polite (sorry don't know lady's name in financing).I will definitely recommend Hawk Volkswagen of Joliet to my friend's and family.If you are planning to give them a chance ask for Mike Gonzales and Damian Gabrus first!?
When you come here ask for Mike Gonzalez. He is he internet salesman and was so helpful in the purchase of my new Golf Alltrack. The GM, finance manager and every single person we encountered were friendly and honest. I am a customer for life!!!
best car buying experience ever! thank you andrew freeman, sam, mike lumpkins and financing department for your professionalism!
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